When we ask new customers where they found us, more of them are answering ChatGPT or Claude. Those tools seem to lean on what Google already indexes, and that includes video platforms, captions and transcripts, so content that answers a specific question can get you named well before a new website would rank.
Progress update from 9 October 2026. Feature availability reflects that date.
TL;DR
Clipflow updates
- Copy settings across organisations is live. On an organisation's Statuses, Categories, Custom Labels, Agents and Automations pages, Copy From brings across what your other organisation has and this one lacks.
- Image library face tagging and search by description are in testing on staging and will roll out to a small group first, so they are not available to everyone yet.
- A new help guide on scheduling Instagram Trial Reels in bulk is live and already bringing in signups.
Putting it to work
- Ask where people found you: the answers show which channels, including AI assistants, send people your way.
- Pick one real question: answer it in a video, in the caption and in a how-to page.
- Write the heading the way people search: phrase it as the task they want done.
Start with the question your customer types
Imagine you run a small bookkeeping firm and the same question lands in your inbox every month: can I claim my home office? You've answered it dozens of times, once per client.
Record that answer once, in plain language, and put the question itself in the title and the first line of the caption. From what we've seen, Google picks up the transcript too, so the spoken answer becomes searchable as well.
Someone asking Google or an AI assistant the same thing then has a source to land on, and it's you, speaking as the person who knows the subject. That's cheaper than building a website section around every question, and you can start with a single video.
What we saw with our own help guide
We had a version of this happen with a help article. While writing our help docs, Darrell gave each article a heading phrased the way a person would search for the task. Within two days of going live, the guide on scheduling Instagram Trial Reels in bulk was bringing in signups.
By our own early count, people who landed on that page started trials at a much higher rate than people who landed on our homepage. Many of them probably wanted the answer and nothing else, because scheduling trial reels is awkward in the Instagram app, and it's still hard to do in Meta Business Suite.
The page works because it solves the exact problem the visitor arrived with, in a clear set of steps.
Where this is coming from
Our working theory is that the AI assistants lean on Google, and Google trusts Instagram, LinkedIn and YouTube heavily. Earlier we posted a LinkedIn video reviewing Clipflow with a customer, wrote the review into the caption, and within a couple of days it came up when we searched Google for "Clipflow review".
We can't see inside how ChatGPT or Claude choose their sources, so treat this as something we've observed and are acting on. It costs little to test.
Your site still matters. Machine-readable descriptions of what each page covers, such as structured data and an llms.txt file, give these tools more to work with.
A small test you can run this week
Ask your next five customers how they found you, and write down the exact words. If AI assistants come up, find the question they would have typed and check what answers it today.
Then make one video or how-to page that does. Use their phrasing in the title, say the answer early, and give the page one clear next step. After two weeks, look at who arrived and what they did.
Smaller shipping notes
Copy settings across organisations suits anyone starting a second brand. Statuses, categories, custom labels, agents and automations come across from another organisation you belong to, anything you already have stays as it is, and copied automations arrive switched off so you can check them before turning them on.
Face tagging in the image library is meant to help you find footage of a specific person quickly, and the search is meant to match related shots, so typing "sunset" can surface footage that fits even when nothing is labelled with that exact word. Both are still in testing.
This week: a developer released a free, open source set of apps modelled on Adobe's creative suite, built with AI, and reviewers reported it is early and runs hot. The takeaway for software businesses is that a feature list is easy to copy, while reliability, support and years of experience are harder to copy.
Subscribe to the Clipflow YouTube channel for more updates here.
Follow Ken on Instagram here.
Follow Darrell on Instagram here.












































































































































































































































